In response to our editorial highlighting the confusion surrounding its software support policy for the recently announced Edge 70 Max, Motorola has provided clarification.
A company representative stated:
We can confirm that the Edge 70 Max comes with up to 3 OS upgrades and up to 5 years of security update support. Lenovo and Motorola Mobility are dedicated to adhering to the principles outlined in the Lot X regulation and will continue to deliver security, corrective, and functionality updates for our phones and tablets, ensuring the longevity and performance of our products. Furthermore, we are working to enhance the longevity of our devices through improved repair and OS update policies (encompassing security, corrective, and functionality updates).
This clarification follows concerns raised by our readers regarding discrepancies found on several Motorola regional websites. While some product pages indicated "up to 3 Android OS upgrades and 5 years of security updates," footnotes on the same pages suggested that the device includes only "2 OS upgrades and 3 years of security updates."
The provided statement does not address the reason for this inconsistency. Consequently, it appears that the footnotes were likely inherited from the product pages of other devices without appropriate revisions.
Motorola Edge 70 MaxAs software update commitments from various Android manufacturers increasingly influence consumer purchasing decisions, we hope Motorola will enhance its communication strategy in the future to eliminate any ambiguity.
For instance, the phrase "up to" allows the possibility for Motorola to provide only one or two OS upgrades for the Edge 70 Max without technically violating its promise. A clearly defined minimum number of upgrades would offer much greater reassurance for potential buyers of this device and others.
