Verizon's Q1 Performance Promises Happy Customers Through 2026

Verizon has shown strong growth in its latest quarterly results, under the leadership of new CEO Dan Schulman. After navigating through a challenging period of customer losses, the company has posted impressive figures that signal a positive turnaround. Here’s a closer look at what this means for Verizon and its customers moving forward.

Customer Satisfaction on the Rise

Verizon Q1 2026 results. | Image by Verizon

Verizon defied predictions by gaining an impressive 55,000 postpaid phone net additions. This marks the first time the company has experienced such growth in a first quarter since 2013.

Verizon is now optimistic, forecasting total retail postpaid phone net additions to reach between 750,000 and 1 million for the year 2026, which could potentially double or triple the addition levels seen in 2025.

CEO Dan Schulman expressed, "We are beginning to reclaim our market leadership by putting the customer at the center of everything we do, reducing friction to increase loyalty and create genuine value."

Dan Schulman, Verizon CEO, April 2026

Robust Financial Health

Learning from Past Mistakes

Verizon projects that wireless service revenue growth will remain flat for the remainder of the year as it focuses on customer acquisition instead of raising prices. This approach is a direct response to last year’s poor performance, which was primarily attributed to careless price hikes that did not provide added value to customers.

Challenges Ahead

Verizon has made significant strides, but it has yet to celebrate too soon. The company still trails competitor AT&T, which added 294,000 net new postpaid phone subscribers in the same quarter.