Verizon Customers Face Widespread Network Outage (Update)

UPDATE: After nearly 8 hours of service disruption, Verizon customers continue to experience issues with their phone service. Many users have reported their devices stuck in SOS mode, rendering them unable to make or receive calls. For those using iPhones, a temporary solution is to utilize FaceTime audio for phone call-like interactions with other iPhone users.

The original story continues:

If you're trying to make or receive calls on Wednesday morning and you're a Verizon subscriber, you're not alone. The carrier is currently facing a significant outage. According to Downdetector, complaints surged from 14,941 at 11:55 am ET to nearly 177,000 by 12:45 pm ET, indicating widespread issues. Personal experiences reveal that calls cannot be made or answered from Verizon phones, as several users report similar troubles.

Recommended For You

Is Your Verizon Service Down Today?

Yes. I can't make or take calls. No, it's working for me. I'm not a Verizon customer.

Vote View Result

In a statement released on X, Verizon acknowledged that they are aware of the ongoing issues affecting wireless voice and data services for some customers. Their engineering team is working diligently to identify and resolve the issue, and they have apologized for the inconvenience caused. For more updates, customers can visit the Check Network Status page.

Users across various states are voicing their frustrations. In Florida, Chris Grennell shared on Downdetector, "Phone stuck in SOS mode. FL here. Bill paid." Others from Tennessee and various regions report similar SOS mode experiences. Outage maps indicate issues concentrated in major cities like Boston, New York, Chicago, Washington D.C., and Seattle.

Amid the outage, some customers are finding humor in the situation. Amanda L remarked, "No signal, big fat sos, eastern long island. Thought I forgot to pay the bill and got cut off... looks like it's not actually my fault this time."

Most Affected Locations:

• New York City
• Kailua-Kona
• Forest Grove
• Portland
• Chicago
• Brooklyn
• Hilo
• Richmond
• Virginia Beach

If you're a Verizon iPhone user and see the SOS mode, it means your device isn't connected to any cellular signal, though emergency calls can still be made.

This is breaking news and will be updated as more information becomes available.